Salon Policies

To ensure a relaxing, respectful, and professional environment for all clients and staff, please review and adhere to the following salon policies:

Parking Information:

Parking is available in the following areas:

  • In front of the building

  • In the gravel lot down the street

  • Across the street at the convenience store

Please do not park on the side of the building — this area is reserved for employees only. Thank you for your cooperation!

Appointments

  • Booking: Appointments can be scheduled online, by phone, or in person. A valid credit/debit card may be required to hold your reservation.

  • Arrival: Please arrive 5–10 minutes early for your appointment. Late arrivals may result in shortened service time, rescheduling, or an additional late fee.

  • Late Fees & Refusal of Service: If you are more than 10 minutes late, a late fee will be charged, and the beauty professional reserves the right to refuse service.

Cancellations & No-Shows

  • Cancellation Notice: We require at least 48 hours’ notice to cancel or reschedule an appointment.

  • Late Cancellations: Cancellations made less than 48 hours in advance will be charged 100% of the service fee.

  • No-Shows: Missed appointments without notice will be charged 100% of the service fee and may result in being blocked from booking future appointments.

Payments

  • We accept cash, credit/debit cards, contactless payments, and Affirm for flexible financing options.

  • Gratuity is appreciated and can be added to your payment.

  • All prices are subject to change and do not include taxes or gratuity unless stated.

Children & Childcare

  • Childcare is available for children ages 6 weeks to 6 years and must be booked in advance.

  • All other children must remain in the waiting area or supervised by an adult at all times.

  • Disruptive behavior or damage caused by children may result in loss of childcare privileges and could affect your ability to book future appointments.

  • ABSOLUTELY NO SICK CHILDREN ALLOWED. You will be sent away and there will be NO REFUNDS

Service Satisfaction

  • Your satisfaction is important to us. If you are not satisfied with your service, please contact us within 72 hours so we can make it right.

  • We do not offer refunds, but we are happy to provide adjustments when appropriate.

Health & Safety

  • Please inform your beauty professional of any allergies, sensitivities, or medical conditions before your service.

  • If you are feeling unwell, we kindly ask that you reschedule your appointment.

  • For the safety and comfort of all guests, our professionals reserve the right to refuse service to anyone displaying inappropriate behavior, illness, or hygiene issues.

Product Returns

  • Unopened retail products may be returned within 7 days with a receipt. Opened or used products cannot be returned due to hygiene regulations.

Privacy

  • Client information is confidential and used solely for booking and communication purposes. We do not share your personal information with third parties.